Little questions, lovely answers.

Choose a color and size on the product page, then enter the engraving details before adding the collar to your bag. Review the available lines carefully: we engrave the details you submit. Engraving is optional; leave all engraving lines blank and confirm that you do not need engraving when adding to your bag.

For eligible personalized collars, text is laser engraved directly onto the designated metal buckle or ID component, as shown on that specific product page. Engraving is text only unless otherwise stated.

Email pawturepet@outlook.com as soon as possible with your order number and the correct text. We can only make changes if production has not started.

Yes. Add each collar with its own engraving details so each item retains the correct customization in your bag and order.

Measure around your pet’s neck with a soft measuring tape and compare the result with the exact size chart on the chosen product page. Leave enough room for comfort and check the buckle type and fit guidance.

No. Some cat collars come in one adjustable size, others in two sizes; dog collars may have three or five sizes depending on the design. Always follow the chart for the selected product.

Check the adjustment range and width on the actual product page. If you are unsure, send us the neck measurement and product link before ordering; we can help you compare the options.

Each set contains the pieces named on its product page. For example, a dog set may contain a collar, bow tie, leash and harness, while some cat sets contain only a collar and matching bow. Photos and descriptions should match the actual included pieces.

Matching Set product pages sell the complete set shown. To buy just a collar or choose matching accessories separately, use the individual collar product page instead.

Choose the collar size on the matching-set page. Coordinating pieces follow that product’s corresponding size options. If a harness is included, check both neck and chest measurements in the product-specific chart before ordering. Contact us if either measurement falls outside the matching size range.

On sets that support harness personalization, you can select whether to engrave the harness. The available choices and any additional charge are displayed before you add the set to your bag.

We deliver throughout the United States, including the contiguous 48 states and Washington, DC, plus Alaska, Hawaii and Puerto Rico. Please check checkout for the options available to your address.

For the contiguous 48 U.S. states and Washington, DC, shipping is a flat $4.99 per order, regardless of how many items you buy. Shipping is free when your merchandise subtotal after discounts reaches $45. Alaska, Hawaii and Puerto Rico are excluded from free shipping: shipping is always $39.99 per order ($4.99 standard shipping + $35 regional surcharge), regardless of order value or item quantity. The $45 threshold excludes tax and shipping.

Estimated delivery is about 8 business days from order placement for the contiguous United States, and about 12 business days for Alaska, Hawaii and Puerto Rico. These estimates include personalization and preparation time. Carrier operations, holidays and other disruptions may affect timing; estimates are not guaranteed.

Once your order ships, look for a shipping confirmation email with a tracking link if available. If tracking has not updated, contact us with your order number.

Once customization begins, personalized items are generally not eligible for change-of-mind returns, including an incorrect size or engraving entered by the customer. This does not limit applicable rights for defective, damaged, incorrect or otherwise nonconforming products.

Email pawturepet@outlook.com with your order number, a description, and clear photos. We will review and provide an appropriate remedy, such as correction, replacement, or refund, as required.

Contact us immediately. We can generally consider cancellations before personalization or production begins. Once production has started, cancellation may no longer be possible except where required by law.

Use our Contact Us form or email pawturepet@outlook.com. Include your order number if you have one so we can find your order faster.