Shipping policy

Shipping Policy

Last updated: October 26, 2026

Thank you for choosing Pawture! Personalized items are prepared before shipment.

Shipping Area

We deliver throughout the United States, including the contiguous 48 states and Washington, DC, as well as Alaska, Hawaii and Puerto Rico. Availability and the final shipping charge are confirmed at checkout. Other U.S. territories and international destinations are not included in this offer unless a delivery option is specifically available at checkout.

Contiguous U.S. Shipping Rates

  • Discounted merchandise subtotal $45.00 or more: Free standard shipping.
  • Discounted merchandise subtotal below $45.00: $4.99 standard shipping per order.

The free-shipping threshold is calculated after product discounts, before shipping fees and taxes.

Alaska, Hawaii and Puerto Rico

These destinations have an additional $35 shipping surcharge per order, including orders that meet the $45 free-standard-shipping threshold.

  • Discounted merchandise subtotal $45.00 or more: $35.00 shipping per order.
  • Discounted merchandise subtotal below $45.00: $39.99 shipping per order ($4.99 standard shipping + $35 regional surcharge).

Processing and Delivery

Estimated delivery is about 8 business days from order placement for the contiguous United States, and about 12 business days from order placement for Alaska, Hawaii and Puerto Rico. These estimates include personalization and preparation time; they are not additional transit time after production.

Delivery estimates are not guaranteed. Production, carrier operations, weather, holidays and other disruptions may affect timing. Product-specific and checkout estimates apply where stated.

Tracking

When available, shipment tracking will be provided by email after dispatch. Please allow time for carrier updates.

Address Changes

Customers should provide a full, accurate delivery address. If you need a correction, contact pawturepet@outlook.com immediately. Changes may not be possible after dispatch. Any costs or remedies involving incorrect addresses will be handled under applicable law.

Delays, Loss or Damage

If your shipment is delayed, missing or arrives damaged, please contact us with your order number and tracking details. We will investigate with the carrier and arrange an appropriate resolution. If we cannot ship within the promised time, we will provide any delay notice, cancellation opportunity or refund required by applicable law.